![]() ![]() We do not have any record of a report made to our staff indicating the furnishings were not sufficient, as we do take these reports and provide them to the owners to resolve expeditiously. All of our properties are privately owned, and each independent owner themes, stocks & furnishes their property differently. We see our staff was able to assist you with some of the noted items. We regret you did not find 4088 satisfactory, and we would have been happy to take care of any item of concern as reported during your stay. Hi Susie, Thank you for your review and consideration regarding your stay with us. Thank you for staying with our family at Hidden Mountain Resort - we look forward to having the opportunity to serve your family again soon! We intend on going above and beyond for our guests when given the opportunity. While we do not have any records indicating concerns reported to us during your stay, we would have been happy to assist in any way. Hidden Mountain Resort takes pride in offering prompt and courteous services for maintenance or housekeeping concerns as they are reported. Our cleaning protocols between each stay are at or above CDC recommended practices for solid surfaces and frequently touched items, and our dedicated inspectors take special care to ensure proper laundering and rotation of linens. We do not require our staff to wear masks however, we do highly encourage high risk individuals or those with contact concerns to adequately protect themselves. We provide touchless hand sanitizing stations at each common facility entry and have distanced our work stations by more than the CDC recommended 6 feet. We appreciate your business and regret you feel our staff has not adequately addressed Covid protocols within our office. Thank you for your review and consideration of your stay with us. Thank you for being a loyal Guest with our family-we hope to earn your business in the future. Without this opportunity, the guest is effectively exercising their right to a dissolved deposit. Given the opportunity, our Staff wishes to provide each Guest the most flexible and amenable opportunity to use their deposit when they are able to come. These values do not interfere with the fiduciary duty we have to over 200 individual owners and our stated policies and guidelines we work within. We are a Christian Resort and provide our Guests and our Staff a relaxed, Christian environment to enjoy and work. Our policy is clear and promulgated online, on every confirmation letter, and on the arrival registration sheet-we are unable to process refunds on deposits paid. ![]() While we do not wish for any scheduling inconveniences, Hidden Mountain does go above and beyond to individually accommodate each Guest when they report a concern or have an inquiry regarding cancelation or moving dates. We regret to hear our policies and services were not satisfactory to your request. Hi Tammy, Thank you for your consideration in this review. Our original location at Hidden Mountain West offers a more secluded and rustic setting for your mountain adventure. Our main location at Hidden Mountain East is easily located near near The Apple Barn & Cider Mill and Tanger Outlets at Five Oaks plus all of the theater, dining, and attractions of the area. Hidden Mountain Resort offers 2 convenient locations. Resort amenities include a 24/7 office, award-winning seasonal swimming pools, fishing ponds, picnic pavilions, gazebos and our beautiful Log Cabin Conference Lodge for weddings, reunions, meetings & retreats. Log Cabin amenities include a fully-equipped kitchen and linens, with most cabins offering a Hot Tub, Fireplace, Washer/Dryer, Whirlpool Tub, and more. Our Log Cabins range in size from one bedroom romantic cabins up to a stunning 14 bedroom lodge on the river. Family-owned and operated since 1981, Hidden Mountain Resort now includes properties at Hidden Mountain East & West, as well as the Dell- a Class-A Motorcoach Resort. ![]() We offer an indulgent retreat for visitors to Sevierville, Pigeon Forge & Gatlinburg, TN. Hidden Mountain Resort is the original Log Cabin Resort in the Smoky Mountains. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near Ripley's Old MacDonald's Farm Mini Golf.Hotels near Ogle Brothers General Store.Hotels near Christmas & Candle Shop at The Apple Barn.Hotels near The Apple Barn Cider Mill And General Store. ![]()
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